Cancellation & Refunds

This policy applies to bookings for any Urbanyards home.

Cancellations by you

• Free cancellation up to 7 days before check-in: full refund of the stay amount.
• Cancel 3 to 7 days before check-in: 50% refund of the stay amount.
• Cancel within 3 days of check-in: no refund of the stay amount.
• The security deposit is always refunded in full if the booking is cancelled.

To cancel, email urbanyardssudharshanam@gmail.com with your booking reference (shown in your confirmation email). The date we receive your email counts as the cancellation date. No-shows and early departures are treated as cancellations within 3 days of check-in.

Unpaid holds

If your payment is not completed within the 15-minute hold, the booking is not made and nothing is charged. If a payment arrives after your dates have been taken by another guest, it is refunded in full automatically.

Cancellations by us

If we ever have to cancel your booking, for example because of damage to the home or events outside our control, you receive a full refund of everything you paid.

Security deposit

The refundable security deposit is returned to your original payment method within 48 hours of check-out, less the cost of any damage or missing items we have told you about.

How refunds are paid

All refunds go back to your original payment method through Razorpay, and we start them within 2 working days of approving them. UPI refunds usually arrive within a day. Card and net banking refunds can take 5 to 7 working days to appear, depending on your bank.